FAQ

If you do not want to pay monthly for REV23 software, you can license it. This allows you to purchase REV23 software once and never pay again. When you license the software you receive any update we put out for 12-months after your purchase as well as priority support.

When you license REV23 software you get updates and support for 12-months after your purchase. If after this time we release a new version you would like to use, you can optionally upgrade your license for a fraction of the cost of the original license. The upgrade entitles you to another 12-month period of updates and priority support. If your license has been expired for more than two years, you will need to license the software at its original price, or obtain a subscription if you wish to upgrade. Add-on PC licenses do not need to be upgraded annually.

You don't have to! If after the one year of updates after you purchase your license REV23 releases an update with new features that you want you can upgrade. We don't force you to.

Definitely! If after your license expires you like what REV23 has to offer and always want to be up to date, you can just sign up for a subscription!

No. If you wish to move from a subscription to a license, you will need to purchase a license at its full price.

That's up to you! If you want to always make sure you have the latest version and support, the subscription is the clear winner and will always be more affordable than licensing. In general the subscription is recommended for most studios.

Well that'd be a silly thing to do! But in the event you no longer want to use REV23 software or services you can cancel your subscription. In the case of our Desktop software, your software will go into read-only mode, allowing you to access your data but not create, edit or delete existing records.

Unfortunately life just doesn't work this way. The largest reason is that it would be impossible to sustain a software business this way, especially a niche one like REV23. Aside from that fact though, we constantly update and improve our software. New versions of Microsoft Windows are released which we have to update for. Support wise, it's difficult for us to support versions older than two years old because of the quick-paced evolution of REV23 software. So to even go back to an old version to fix a tiny bug is impossible.

No. Hardware is not included with any software purchase and must be purchased separately.

Sure, but we definitely recommend our pre-selected receipt printer. Here's why: we design receipt printer specific documents to that printer's paper sizes and margins. While you can modify these to fit your receipt printer's paper, if we make changes behind the scenes to our receipts your copy would not receive those changes and you would have to continually make these changes manually. Over time it just begins to be a pain. But, its certainly possible!

Currently, no. Not for a lack wanting to. Currently the hardware that we need is just not widely available yet. We hope to support chip cards by the end of 2017. If this requirement is critical for you, you can of course use a traditional terminal to process credit cards and just enter the transaction manually in REV23 Desktop.

Mostly, no. If you just want to scan bar codes for retail, then possibly. However, to read the 2-dimensional bar code on driver's licenses, you need a more advanced reader. We specifically write our code for the reader that sell and don't recommend trying to get a different one as it may not work and we will not go out of our way to support it.

No. The cash drawer must plug into the receipt printer. The receipt printer receives a code to pop open the drawer. We do not support USB cash drawers.

REV23 Desktop supports the Wacom STU-530. While technically we support one additional signature pad for now for legacy reasons, it is nearing the end of its support cycle from REV23 and it's not recommended.

Currently, no. We feel the Wacom offers a better experience, however this is something we're considering.

In most cases, no. In order to avoid paying per text message, we use a method that sends an email to the user's SMS gateway which appears as a text message. Most mobile providers outside of US/Canada do not allow this because they charge the sender for text messages and would have no way to do so using this method. If you're in such a country but would have an interest in sending texts even if paying a small fee per text message, please let us know.

No. This is one of the features our salon software competitors offer that we do not. While this works just fine in the salon industry when each service requires a fixed time to complete, tattoos don't work that way. Having clients book themselves would be a disaster in our opinion.

Currently, no.

Yes! Users can see their schedule on any mobile device using the built-in calendar app. You currently cannot create or edit appointments from devices, however.

Currently, no. However you can export anything to Excel, which you could then import into QuickBooks.

Definitely! We love feature requests. Our software was built by tattoo and body piercing studios telling us what to do. Let us know what you'd like to see or improve upon.