Just a PC! While we specifically tailor features to some hardware, such as paperless tattoo & piercing release forms and instant client entry from their driver's license, you don't need any of it. At a minimum though you should have an external hard drive for your database backups to automatically backup to incase of a critical hard drive failure. You can always add pieces as you see fit or get more experience with our software.

Mostly, no. If you just want to scan bar codes for retail, then possibly. However, to read the 2-dimensional bar code on driver's licenses, you need a more advanced reader. We specifically write our code for the reader that sell and don't recommend trying to get a different one as it may not work and we will not go out of our way to support it.

No. The cash drawer must plug into the receipt printer. The receipt printer receives a code to pop open the drawer. We do not support USB cash drawers.

REV23 Desktop only supports the Wacom STU-530.

Currently, no. We feel the Wacom offers a better experience, however this is something we're considering.

No. The signature pad cannot scroll text. Your client must read a copy of your release form, for example, a laminated copy you hand them, then sign the signature pad. Their signed copy can then be emailed to them as a PDF.

Sure, but we definitely recommend our pre-selected receipt printer. Here's why: we design receipt printer specific documents to that printer's paper sizes and margins. While you can modify these to fit your receipt printer's paper, if we make changes behind the scenes to our receipts your copy would not receive those changes and you would have to continually make these changes manually. Over time it just begins to be a pain. But, its certainly possible!

A REV23 + CardConnect account is required for credit card processing. You can get started here. If you really, really want to keep your existing processor, you can use a REV23 + CardConnect Gateway Only account. However, in this scenario there is a $30/mo fee due to REV23, because CardConnect charges us to use their service. Considering CardConnect will meet or beat any rate you're currently getting, switching is certainly the best option.

However you can export anything to Excel, which you could then import into QuickBooks.

Because writing code and answering ringing phones don't mix well. We call you when necessary for scenarios that would take too long to address otherwise, but for the most part we try to solve as many issues as we can via email. Our satisfaction rating for support generally hangs out at 100%! This blog post has some great information about our support. Send us a support request.

REV23 Development, LLC was acquired by Painful Pleasures, Inc. on September 13, 2012. REV23 is a brand of Painful Pleasures. If you purchase REV23 through Painful Pleasures you are completely supported by REV23.

Our Desktop software is for Windows PCs only. Remember those "I'm a PC, I'm a Mac" commercials from the early 2000's where PC was boring and for business and Mac was cool and fun? There was some truth there because Windows has always been better at business-to-business software. That said, many of our users find success using Parallels Desktop for Mac.

Desktop is not cloud based, hence the name (which refers to the Microsoft Windows desktop). The data is stored on a single PC in your environment that you designate as the server. However, you can connect to your database remotely from any REV23 Desktop Add-On PC.

NO. Backups are the responsibility of you, the user. REV23 Desktop provides automatic backups through the Backup Service, but these are stored locally on the device. You should configure the backup service to automatically backup to an external hard drive. If your PC crashes and you do not have a backup there is unfortunately nothing we can do to help you recover your data.

No. To send mass email to your clients you will need a third party Email Marketing service. You can easily export your email list to CSV or XLS and import that into your email marketing service of choice.

No. This is one of the features our salon software competitors offer that we do not. While this works just fine in the salon industry when each service requires a fixed time to complete, tattoos don't work that way. Having clients book themselves would be a disaster in our opinion.

Yes! Users can see their schedule on any mobile device using the built-in calendar app. You currently cannot create or edit appointments from devices, however.