REV23 Support Notice: Gmail Accounts in REV23 Desktop

Google is making changes to your account which will impact how you send email from REV23 Desktop

Nate Laff · Saturday, May 7, 2022

As of May 30th, 2022, Google will no longer support the use of third-party apps or devices which sign in only using your username and password. At this time we are unaware if enabling 2-Step Verification and using an App Password will be a supported work around to allow you to continue using your Gmail account with REV23 Desktop or not, though it is currently our recommended approach to prevent you having issues with the Virtual Receptionist Service on this date.

Turn On 2-Step Verification

Sign In With App Passwords

Once you have an App Password, change this in REV23 Desktop by going to Configuration > Virtual Receptionist Options and updating the password there, then sending a test message to verify that things are working as expected. However, it is still possible that after this date this will not work as expected as Google may disable this ability as well. Unfortunately, their documentation does not make this clear, so we’re working on our best estimation at this point. In this case, we would recommend using a Microsoft Account to send emails from the REV23. You can find the connection details for Microsoft or other common providers in our help documentation here:

REV23 Desktop Docs – Common SMTP Settings

See this Google Support page for more information:

Less secure apps & your Google Account

REV23 - Nate Laff

Nate Laff

Nate is the founder and developer of REV23.

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